At Virontex LLC, customer satisfaction is our top priority. We want you to feel confident and happy with your purchase of women’s bags and accessories. If for any reason you are not completely satisfied with your order, we offer a simple and transparent return and refund process.
Return Window
You may request a return within thirty days from the date you receive your order.
Eligibility for Returns
To qualify for a return, items must be unused, unworn, and in the same condition as received, with original packaging included. Proof of purchase or order confirmation is required to process all returns.
How to Request a Return
To initiate a return, please contact our customer support team with your order number and reason for the return. Once your request is approved, you will receive detailed instructions along with a prepaid return shipping label. Returns sent without prior authorization may not be accepted.
Return Shipping
Virontex LLC covers the cost of return shipping by providing a prepaid shipping label for approved returns.
No Restocking Fees
We do not charge any restocking fees on returned items.
Refund Process
After we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are issued to the original payment method within seven to ten business days. Please note that additional processing time may be required by your bank or card issuer.
If you have not received your refund within fifteen business days after approval, please contact our support team for assistance.
Exchanges
If you would like a different item, we recommend returning the original purchase and placing a new order once the return is approved. This ensures the fastest processing and availability.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue promptly.
Contact Information
For questions regarding this Return & Refund Policy or to initiate a return, please contact us:
Virontex LLC
Phone: +1 859-260-1112
Email: support@virontex.com
Address: 3707 Nicholasville Rd, Lexington, Kentucky 40503, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)